Strategi Learning

Customer Service Skills

  • Details

Customer Service Skills

With 62% of customers happy to recommend your business to a friend if they receive good service, providing good service has become a key aspect for all businesses.

Equally as important are internal customers. Our workshop will enable you to deliver this both inside and outside your organisation to drive growth.

  • Delivery

Our Customer Service Skills programme can be delivered:

  • As a one-day face-to-face session
  • 2 x 90-minute virtual sessions
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  • Feedback
What our delegates say...
“Our session was interesting and engaging, a good mixture of activities and slide learning. It was very well delivered with incredibly clear objectives.”
Leadership & Development Programme delegate
“It is really worth attending to share and discuss feelings and ideas which resonate with others too. Wendy delivers honest and valuable information.”
Managing Imposter Syndrome delegate
“It was useful, thought-provoking, and full of good strategies to approach both strategic and everyday situations better in our engineering business.”
Equality, Diversity & Inclusion delegate
“The delivery of the session is relaxed but provides relevant information that has contributed to my understanding of leadership and management skills.”
Advanced Management Skills delegate
“Immensely helpful, great team building, teaches who you are and the best way to lead others. It encourages you to be the absolute best you can be.”
Problem Solving & Decision Making delegate
“It was a very broad program that has given our team a great starting point to improve communication. It was highly useful to have space to reflect.”
Customer Service Skills delegate
“Engaging, informative, and genuinely enjoyable. The tools gained have already proven valuable back in the office and have helped me better understand how different team members think and work.”
Bespoke Higher Management delegate
After something more bespoke?
We can create and deliver a tailored learning programme for you.
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